Kookai - Positano Dress

$70.00
Work it girl, in the Positano Dress by KOOKAI! RRP: $280
Rental period is four days.  For an extended rental period please contact us. Total cost covers express postage, return satchel and dry cleaning.
Size:
Rental Period:

HOW THE RENTAL WORKS

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Simply select your required size, confirm dates and proceed to checkout.

We always recommend selecting the day prior to your event for arrival of your order

DELIVERY INFORMATION

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DELIVERY

Delivery is available Australia-wide.

Your item will be delivered by Australia Post Express Post and a tracking number will be provided by email when it is sent. It will be sent to arrive on or before your selected delivery date.

Orders placed prior to 1pm will be dispatched the same day, all order placed after 1pm will be dispatched on the next business day.​

RETURNS

Your package will come with a prepaid Express Post satchel for returning your items and needs to be returned via a YELLOW express post box or over the counter at your local Australia Post outlet.

If your rental period ends on a Sunday or a public holiday, just drop your item in the nearest yellow Express Postal Box on the return date. It will be shipped back to us in the next business day.

We take care of dry-cleaning too so you don't have to worry about it.

Late fees apply if item is not returned by due date.

BACK UP DRESS

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Not sure about the dress size or fit? Why not add a Backup Dress to your order in 3 easy steps:

1. ADD TO CART
Add both selections to your cart ensuring that both rentals are for the same date.

2. ENTER CODE AT CHECKOUT
Enter the code BACKUP at the checkout to receive 75% OFF the second dress (this will apply to the lower priced dress) Complete the checkout process and both dresses will be sent for your selected hire date

.3. RETURN THE DRESSES

Post back both dresses on your return date. One style must be unworn and in its original condition, you are not permitted to wear both.

PLEASE NOTE | The back up dress fee is non refundable.

FAQs

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How does the dress hire process work?
 
Once you have decided on the outfit you want to wear, simply use the calendar to check availability. Select your required size, confirm dates and proceed to checkout! We always recommend selecting the day prior to your event for arrival of your order. Your dress will come with a return postage satchel to post your dress back in.
No need to clean the dress, we do all that for you!
 
 
What day will my dress arrive?
The dress will arrive on your selected start date. We do aim to get orders out as early in the week as possible so if available, you may receive your dress earlier than expected!
 
How long will delivery take?
 
We always ship via express post so as long as you are in the delivery network your order should arrive within 1-2 business days. If you are outside the next day delivery network your order may take up to 3 business days to reach you. If you are concerned about your location, please email us and we can make some enquiries for you.
 
 
My dress has arrived early, why? 
We love girls to have plenty of time to try on and plan their outfits so if your selected dress is available earlier than your selected start date, we will send out a few days early.
 
What if the dress doesn’t fit me or it just doesn’t suit me?
If your dress arrives and does not fit please contact us immediately at info@thestylesquad.com.au Please then send the dress back to us in the return satchel provided within 24 hours of delivery and we will issue a credit note for the hire amount minus shipping costs. The dress must be unworn and in original condition. We do not offer refunds on our dress hire items.
 
 
Do I dry clean the dress before returning it?
No, we will take care of the cleaning for you
 
How do I return my dress?
Your dress will come with a return postage satchel to post your dress back in. Simply place your dress into the pre-paid package and drop it at your local Post Office or YELLOW Express Postal Box. Please do not place your return satchel in a red/regular post box as it will delay the return process resulting in late fees.
 
I want to arrange an extended hire period, is this possible?
Yes! Please contact us at info@thestylesquad.com.au and let us know your required dates. We will then email back with availability and price.
 
Do you offer a try on service?
We do not offer a postal try on service at this time due to high demand of our products and availability.
 
My event has been cancelled and I need to cancel my order, is this possible?
All rental orders cancelled 7 days or less are subject to forfeiture of all payments and/or deposits. All rental orders cancelled more than 7 days of the event date will be charged a 50% cancellation fee.
 
 
What if I damage the dress?
We understand that accidents happen! If you damage a dress in any way please contact us immediately info@thestylesquad.com.au
If the dress is not repairable, you will be charged the replacement value of the dress as per the RRP
What does the price include?
The price on our website includes the hire of the garment, the return postage satchel and dry cleaning
 
Do you have a physical shop?
No, we are purely an online designer dress hire service.
 
Do you ship Australia-wide?
 
Yes, we do! Please notify us if you live in a rural area, as we will need to allow extra postage time
 
Do you provide international shipping?
We are an Australian based retailer and are unable to ship internationally at this time. 
 
What if my rental period ends on a Sunday or a public holiday?
We just ask the dress is dropped into a yellow express post box or at your local post office on the next available business day.
 
Do you deliver on weekends?
We don't currently deliver on weekends, only on weekdays.
 
Are there late fees if I return the dress late?
Yes! It is crucial that your dress is returned on the expected date.
If the dress is delayed in returning a daily late fee will apply and be charged once garment is received.
 
 
For all other enquiries/help please email us!
info@thestylesquad.com.au
 

Returns + Refunds

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Cancellations for a full refund are allowed 21 or more days prior to your rental start date.


All other cancellations will be processed and a full credit note issued.

If you receive your dress and it does not fit or its not perfect, please then send the dress back to us in the return satchel provided within 24 hours of delivery and we will issue a credit note for the hire amount minus shipping costs.

The dress must be unworn and in original condition

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